Booking Policy
This page explains how booking, rescheduling and cancelling live lessons works at Nipo Italian. These rules apply equally to you and to me: they exist to respect each other's time.
1. The lessons
- One-to-one lesson — €28 per session. Packages available on request.
- Conversation group — €15 per session, on Sundays. No subscription: you book only when you want to join.
- First trial lesson — free, so we can meet and assess your level.
Lessons take place online, by video call. You'll receive the link with your confirmation.
2. How to book
Bookings are made through cal.com, directly from the website. You choose the lesson type, the date and a time from those available. Payment is taken at the time of booking, via Stripe, directly to Nipo. You'll receive an email confirmation with all the details.
3. Rescheduling and cancellation
With at least 24 hours' notice — no charge
You can reschedule or cancel a lesson freely, as long as you do so at least 24 hours before the booked time. If you cancel, you get a full refund; if you reschedule, you simply pick a new time.
With less than 24 hours' notice — the lesson counts as delivered
If you cancel or ask to move a lesson less than 24 hours before it starts, the session counts as delivered: it is neither refundable nor recoverable. The reason is simple — that time was reserved for you, and at such short notice it can no longer be offered to anyone else.
4. Lateness and no-shows
If you arrive late, the lesson still ends at the scheduled finish time: lost time is not made up beyond the booked slot.
If 15 minutes pass from the start time without you showing up and without any word from you, the lesson counts as lost and is neither refundable nor recoverable.
If something comes up and you know you'll be late, message me: if I can, I'll wait.
5. If I have to cancel
It can happen — illness, emergencies, serious technical problems on my side. In that case I'll let you know as soon as possible, and you choose how to proceed:
- We reschedule the lesson for another date and time that suits you, at no extra cost; or
- I refund the session in full.
The choice is always yours, no questions asked.
6. Technical problems
An unstable connection happens to everyone. If a lesson is cut short by technical problems and cannot be resumed, we'll sort it out together: if only a small part of the lesson took place, we either reschedule it or refund it. As far as you can, make sure you have a stable connection and a suitable place to study: it helps us both.
7. Refunds
Refunds under this policy are issued to the original payment method, via Stripe, within a few working days. The rights the law grants you as a consumer, described in the Terms & Conditions, remain unaffected.
In two lines: cancel or reschedule freely up to 24 hours before. Under 24 hours, or if you don't show up within 15 minutes, the lesson counts as delivered. If I'm the one cancelling, you choose between a reschedule and a refund.
8. Questions?
For any question, reschedule request or problem, write to me at ciao@nipoitalian.com. I reply to every message.
Last updated: 1 July 2026 · This policy is an integral part of Nipo Italian's Terms & Conditions.